I have had just about enough of being treated like a second-class citizen, simply because I happen to be that unfairly treated member of society — a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive new motto for so-called “service” organizations --- Staff Before Service.How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase operating costs. And the Post Office says we cannot expect all their service grilles to be occupied "at times when demand is low”.It is the same with hotels, because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of "efficiency” and replaced by coin-eating machines which offer everything from lager to laxatives. Not to mention the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk boxes and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for “service”.Can it be stopped, this worsening of service, this growing attitude that the customer is always a bore? I angrily hope so because it is happening, sadly, in all walks of life.Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan-Take Our Deal Elsewhere.1.The writer feels that nowadays a customer （ ）.2.The writer argues that the quality of service is changing because （ ）.3.According to the writer, long queues at counters are caused by （ ）.4.Service organizations contend that keeping all checkout counters operated can result in（ ）.5.The writer suggests that a customer （ ）.

A.deserves the lowest status in society B.is unworthy of proper consideration C.receives unexpected quality service D.is the victim of some public services
问题2：
A.customers' demands have greatly changed B.services provided never become consistent C.the staff receive more consideration than customers D.staff members are less considerate than their employers
问题3：
A.difficulties in hiring employees B.deliberate understaffing C.lack of cooperation between staff members D.employees irresponsibility
问题4：
A.demands by cashiers for a pay raise B.insignificant benefits for the customers. C.a rise in the cost for providing service. D.needs to purchase expensive equipment
问题5：
A.put up with the rude manners of the staff B.be patient when queuing before checkout counters C.try to control his temper when ill-treated D.go to other places where good service is available